Does the bot work after hours?

Yes—it does. One of the biggest advantages of our AI chatbot is that it runs 24/7, filling the gap when your team is offline. Customers can ask questions, start appointment flows, or get immediate responses—without anyone needing to pick up the phone. That means no lead goes cold.

When an inquiry comes in during off-hours, the chatbot handles the flow entirely—capturing contact details, qualifying the request, and pushing the lead into your CRM pipeline. A notification can be flagged for your team to follow up immediately the next morning.

Best part? Because the bot is integrated with the HDA CRM, all of those interactions—from conversation context to customer intent—are logged. You see the full chat history and can pick up exactly where the conversation left off, ensuring continuity and fast response.

If the AI can’t resolve a query or if a user indicates urgency (“speak to a person,” “emergency repair”), it automatically escalates. You’ll be notified to step in directly, either via text or email, to keep the workflow smooth and customer satisfaction high.

So yes—the bot becomes your frontline, customer-facing tool at night—gathering leads, answering FAQ, and setting you up for a better response when you clock back in.