How do chatbots and voice agents help?

Chatbots and Voice Agents That Work Like a Front Desk—24/7

Our AI-powered chatbots and voice agents are like having a digital front desk assistant available around the clock. They engage visitors on your website, over SMS, and even on incoming phone calls—answering common service questions, capturing contact details, and guiding customers to book appointments. Whether it's 2pm or 2am, bots ensure you never miss a chance to connect.

Booking, Qualification, and Lead Capture on Autopilot

Chatbots don’t just talk—they take action. They can ask qualifying questions, collect details like vehicle type or VIN, and route customers to the right booking calendar based on service type or location. This saves your team time and ensures incoming leads are prepped and ready for service. No more chasing down half-filled forms or unclear voicemails.

Voice Agents That Handle Calls Smoothly

When customers call in, AI voice agents can pick up, greet the caller, and handle basic requests—like hours, location, or service info. If the customer needs more help, the call is gracefully handed off to a human with full context. This reduces missed calls and frees up your staff to focus on in-person service without sacrificing responsiveness.

Logged Automatically in Your CRM

Every conversation—whether chat or call—is logged directly into your CRM within the HeavyDutyAdvertising platform. That means your team sees full transcripts, contact info, and lead source history at a glance. Follow-ups, reminders, and even review requests can be triggered based on how the interaction played out.

Consistency, Speed, and Convenience

AI agents never forget to ask for contact info, they never take lunch breaks, and they never forget to follow up. This consistency helps boost conversion rates, provides faster responses to your customers, and keeps your team focused on turning wrenches instead of managing messages.