Yes, it comes with full AI voice agent functionality. You can create inbound AI voice agents that answer calls, capture customer intent, trigger workflows, and update your CRM—all without needing third-party tools.
These agents can be configured to answer immediately during business hours—or act as backup when your team is unavailable—handling calls 24/7. You control call routing behavior, greetings, speech responses, agent “goals”, and workflow triggers—all within the interface.
You also get full transparency: every inbound call is logged with timestamps, duration, transcripts, summaries, and which actions were taken. This gives you clarity on how calls are handled and equips you to optimize performance over time.
One thing to note: while inbound AI voice handling is fully supported, outbound voice calling (like AI-driven call reminders or proactive outreach) isn’t native and still requires third-party integrations. Community feedback confirms this gap—popular solutions include platforms like Vapi AI or Retell AI that plug into your system.
In short: HDA offers powerful, native inbound AI voice agents for call management and qualification. It’s integrated, reliable, and ready to streamline your phone front—and if outbound AI calling becomes important, we can integrate it too or evaluate future voice features.
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