Absolutely. HDA fully supports both SMS and MMS messaging. You can send and receive 2-way texts from any customer—whether it’s a short reminder or a multimedia update. The platform automatically converts SMS to MMS when you include media like images, videos, or PDFs.
Your notifications flow into the same integrated inbox, so your team responds from within the CRM—no need to switch apps or roll your own solutions. Everything stays transparent and centralized.
HDA uses Twilio for messaging, which means pricing aligns with segments and media size. For example, a single image MMS may cost more than an SMS segment—but our system tracks spend by campaign, date, and conversations so you’ll know the cost implications.
You also get analytics: message delivery status (sent, delivered, failed), device compatibility, and carrier responses. This visibility helps you optimize campaign timing, formatting, and outreach strategies.
So yes—you can handle full-featured mobile communication with customers right inside the HDA platform—with everything tracked, reportable, and in one place.
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