Heavy Duty CRM includes reputation automation. You can trigger review requests via SMS or email after job completion—prompting customers to leave feedback on Google or Facebook.
Workflows support review triggers—so you can customize follow-ups based on rating value: for example, sending a thank you to 5-star reviews and escalation or feedback outreach for 1–2 star ratings.
These automations help maintain a regular flow of fresh reviews—boosting your shop’s visibility and local SEO, while reducing manual effort.
Automation also ensures that positive feedback is captured and that negative experiences can be addressed proactively—maintaining a strong digital reputation.
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